In an age where computers, algorithm and artificial intelligence are taking over, this article from Gartner reminds us of the importance of cognitive reflex and reason. Jake Sorofman points out that modern marketing is all about moving away from a command and control system to an agile, personalized style.
He lists a few examples of humanized modern marketing and how a sense and respond approach is similar and different at the same time from a command and control method.
If your company is still contemplating the necessity of a social media presence, Gerald Kane’s article is a good place to start. The blog post traces the early effects of information technology on businesses and goes on to examine knowledge integration, online customer support and other topics.
Detailing the potential of social media while also keeping in mind possible disruptions, the article urges businesses to experiment and engage in social media marketing.
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